Terms and Conditions

1. Bookings and written quotes

Every trip starts with a written quote sent on WhatsApp or email. The quote lists the itinerary, the stays, the vehicle class, the meals, the price per person and every inclusion and exclusion.

A booking is confirmed only when we have received the part advance stated on your quote and sent you a written confirmation. Until then, dates, vehicles and stays are not held.

Prices on the website are indicative starting prices per person on twin sharing. The price on your written quote is the price you pay; nothing is added during the trip except items listed as excluded (for example lunches and entry fees).

2. Payment

A part advance (usually 30 to 50 percent of the trip price, stated on your quote) confirms the booking. The balance is due before pickup at NJP or Bagdogra, by UPI or bank transfer to the account named on your confirmation.

We do not ask for cash payments to drivers or hosts for anything included in your package. If anyone does, tell us immediately.

All prices are in Indian rupees and include applicable taxes unless the quote says otherwise.

3. Cancellations and refunds

If you cancel, the refund depends on how far ahead you tell us in writing, because homestays and vehicles are held for you:

• More than 15 days before the trip: the advance is refunded, minus any non-refundable amounts already paid to stays or transport, which we will itemise.
• 8 to 15 days before: 50 percent of the advance is refunded.
• 7 days or fewer before, or no-show: the advance is not refundable.
• Refunds are made to the account you paid from within 7 working days.

If we cancel for reasons within our control, you receive a full refund of everything paid. If the trip is cancelled or cut short because of weather, road closures, strikes, natural calamities or government orders, we refund what we recover from stays and transport and help you rebook; we cannot refund amounts already spent on your behalf.

4. Changes to your trip

You may change dates, the number of nights or the route before the trip; we will re-quote and tell you if a change costs more or less. Changes during the trip are agreed with you first, in writing on WhatsApp, and you are never asked to pay to keep the route you booked.

Tiger Hill sunrise and other viewpoints depend on weather. If a viewpoint is closed or clouded over we suggest alternatives at no extra charge; no refund is due for a weather-affected viewpoint.

5. Vehicle and driver

We provide the vehicle class written on your quote (for example a private SUV of Innova or Ertiga class) for your group only. If a vehicle has to be replaced, it is replaced with the same class or better and we tell you before pickup.

Hill roads are shared with other traffic and can be affected by landslides or repairs; drivers follow the safe route on the day, which may differ from the itinerary. Seat belts are to be worn at all times.

6. Stays and meals

Stays are family-run homestays and small guest houses. They are clean and comfortable but simple: expect steps, small rooms and limited electricity or hot-water hours in some villages. Tell us about mobility needs, small children or dietary requirements before you confirm and we will choose accordingly.

Meals included in your package are listed on the quote. Home-cooked menus are set by the host and may be vegetarian on some days.

7. Your responsibilities

You are responsible for reaching NJP or Bagdogra on time, for valid identification (required at most stays), for travel insurance if you want it, and for your personal belongings. Guests are expected to treat hosts, drivers and villages with respect; we may end a trip without refund in cases of abuse, damage or illegal activity.

8. Our liability

We arrange transport and stays on your behalf with independent partners. We take care in choosing them, but we are not liable for loss, injury, delay or expense caused by events outside our control, including weather, road conditions, strikes, accidents caused by third parties, or acts of partners that we could not reasonably prevent. Our total liability for any booking is limited to the amount you paid us for that booking.

9. Complaints

If something is wrong during the trip, message the same WhatsApp number you booked on immediately so we can fix it while you are there. Complaints raised after the trip are considered but are harder to put right.

10. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts of Kolkata, West Bengal.

11. Contact

Conecting Tours & Travels, Kolkata. Write to hello@conecting.in or message us on WhatsApp.